Mould Manufacturing Process
– Inquiry Reception
– Receive customer inquiries promptly.
– Quotation and Details
– Provide price offers or detailed information within 16 hours.
– Drawing Submission
– Customers provide 2D/3D drawings and additional mold details.
– Order Confirmation
– Confirm order details including quality, price, material, delivery time, payment terms, etc.
– Production Preparation
– Prepare for production according to client’s requirements.
– Mold Detail Confirmation
– Clients confirm the specific details of the mold.
– Surface Shaping
– Perform operations such as drilling holes, high-speed carving, wire cutting, EDM, etc.
– Sample Testing
– Arrange for test mold production and send samples to customers for evaluation.
– Feedback and Adjustments
– If clients are not satisfied with the samples, provide feedback for adjustments.
– Repair and Finishing
– Conduct repairs, polishing, and texture application as necessary.
– Sample Approval
– Send revised samples until customers’ confirmation is obtained.
– Delivery
– Arrange delivery by sea, air, etc., as per customer preference.
Customer Service Standards:
Pre-sale:
– Thorough Confirmation:Discuss and confirm product types and quantities with customers to ensure accuracy.
– Attentive Attention:Approach each inquiry with patience, seriousness, and attention to detail.
– Lead Time Management:Efficiently arrange production and closely monitor lead times to meet customer expectations.
– Careful Inspection:Conduct thorough inspections before delivery to ensure accuracy and quality.
After-sales:
– Prompt Delivery:Arrange delivery promptly after order confirmation.
– Delivery Confirmation:Confirm receipt of items by customers upon delivery.
– Feedback Collection:Gather feedback from customers and strive to provide the best possible service.
Factory Show:
We operate with advanced machinery and equipment to ensure top-notch quality. Our facilities feature CNC machines, Mirror EDM, EDM, and Slow-Speed Wire Cut WC for precise mold-making. Production is supported by 15 rubber compression molding machines, 2 LSR injection machines, and quality control tools such as 3D projectors and durometers. Our setup also includes an AutoDryer Line, automatic screen printing, high-speed doming machines, and CNC machines. This combination of cutting-edge technology and rigorous quality control ensures we deliver products of the highest standard.
